Thank you for choosing SoundXtract (by Monso Craft Ltd.). We value your business and strive to provide the best service possible. This refund policy outlines the circumstances under which refunds will be issued.
1. General Terms
- Subscription Fees: All subscription fees are charged in advance on a monthly or annual basis.
- Trial Period: If you have a free trial period, no charges will be incurred during this time. Charges will begin only after the trial period ends unless you cancel before the trial ends.
2. Refund Eligibility
Refunds are generally not provided except in the following situations:
- First-Time Subscriptions: You may request a refund within the first 7 days of your initial subscription if you are not satisfied.
- Technical Issues: If you experience a technical issue that cannot be resolved within a reasonable time by our support team, you may be eligible for a refund.
3. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of Mind: If you decide to cancel after the refund eligibility period.
- Unused Services: If you do not use the service but do not cancel.
- Violations: If your account is terminated due to a violation of our Terms of Service.
4. How to Request a Refund
To request a refund, please contact our support team at jonathan@soundxtract.com with:
- Your account email address
- Date of subscription purchase
- Reason for the refund request Our team will review your request and respond within 7 business days.
5. Changes to This Policy
We may update this refund policy from time to time. Changes will be posted on this page and will become effective immediately upon posting.
If you have any questions, please contact us at jonathan@soundxtract.com.